About the Role
We’re looking for enthusiastic Customer Service Advisors to join our clients growing support team. This hybrid role focuses on delivering exceptional customer service across multiple channels, including phone, email, and social media. You’ll be part of a team that ensures all customer enquiries are handled promptly, professionally, and accurately.
Key Responsibilities
Respond to customer enquiries via phone, email, and social media, ensuring timely responses
Manage approximately 150 calls per week across the team
Monitor and address social media comments and messages, helping to build strong customer relationships
Identify potential risks or issues using Outlook and internal systems and take proactive steps to resolve them
Maintain accurate records and follow internal processes and compliance standards
Work collaboratively with a team of permanent and weekend advisors to provide a seamless serviceSystems & Tools
Experience with ticketing systems (e.g., Halo) or CRM platforms
Familiarity with social media management tools (e.g., Sprout) is an advantageAbout You
Proven customer service experience in a fast-paced environment
Confident communicating with customers across multiple channels
Organised, proactive, and capable of managing competing priorities
Strong written and verbal communication skills
Comfortable handling sensitive or high-risk queries professionallyTeam Structure
Join a team of 5 permanent Customer Service Advisors plus 2 weekend staffWhy You’ll Love This Role
Opportunity to work in a hybrid environment with one office day per week
One-week in-office training to get you fully up to speed
Make a real impact by helping customers and shaping the company’s social media presenceHow to apply:
Click on the link or call Kelly Ainsworth on (phone number removed)
