Customer Care Coordinator
Location: Northampton (Office-based)
Hours: 37.5 hours per week, Monday to Friday
Salary: Up to £34,000 per annum (dependent on experience)
About the Role
We are seeking an experienced Customer Care Coordinator to join our team at our Northampton office. This is a key role within our business, acting as the main point of contact for homeowners and internal teams to ensure a high-quality customer experience throughout the aftercare period.
The successful candidate will have previous experience within the housing or construction sector and a strong understanding of the customer care process within a residential development environment.
Key Responsibilities
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Act as the primary contact for customers, managing queries and concerns in a professional and timely manner
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Log, track, and manage defects and aftercare issues from handover through to resolution
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Liaise with site teams, subcontractors, and internal departments to coordinate remedial works
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Arrange and manage appointments, ensuring works are completed within agreed timescales
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Maintain accurate records and update internal systems
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Ensure all customer interactions align with company standards and NHBC / warranty requirements
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Support the delivery of a positive customer journey and high levels of customer satisfaction
About You
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Proven experience in a customer care role within housing or construction (essential)
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Strong organisational and communication skills
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Confident dealing with customers, subcontractors, and site teams
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Ability to manage multiple cases simultaneously and work to deadlines
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Good IT skills, with experience using CRM or defect management systems desirable
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A proactive, solution-focused approach
What We Offer
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Competitive salary up to £34,000
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37.5-hour working week
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Stable, office-based role in our Northampton location
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Opportunity to work with an established and growing housing developer
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Supportive team environment
