Investigation and Information Assistant (x2)
Pay Rate: £25.00 per hour (Umbrella)
Hours: Full-time, 36 hours per week (minimum 4 days per week in the office)
Location: London based
Contract: Temporary – Ongoing
Are you a confident communicator with a curious mind and a passion for problem-solving? Two exciting opportunities have arisen for Investigation and Information Assistants to join a dynamic Complaints and Resolution team within a leading London-based public sector organisation.
About the role In this fast-paced and rewarding role, you will play an integral part in ensuring high-quality, timely responses to enquiries from elected officials, while supporting the effective resolution of residents’ complaints about housing and repairs services.
You will liaise with a range of internal and external stakeholders, from housing officers to contractors, gathering information, drafting concise written responses, and maintaining detailed records to support transparency and accountability.
Key responsibilities
Respond to enquiries from elected members in a professional and timely manner.
Gather and analyse information from multiple sources to provide accurate responses.
Draft clear and engaging written communications tailored to different audiences.
Support the resolution of residents’ complaints and Housing Ombudsman enquiries.
Maintain accurate records and case notes on internal systems.
Build effective working relationships with members, officers, residents, and contractors.
Assist with reporting, monitoring, and continuous improvement activities across the team.About you
Enthusiastic, motivated, and able to manage a busy workload with minimal supervision.
An excellent communicator, both written and verbal, with strong attention to detail.
Able to write clearly and effectively for different audiences.
Highly organised, able to manage multiple enquiries and meet deadlines.
Confident in using Microsoft Office (Word, Excel, Outlook) and IT systems.
Experience in managing complaints, disputes, or customer enquiries is desirable.
Backgrounds such as graduate-level roles or teaching are particularly welcomed, though not essential.This is an entry-level opportunity into a vital area of public service — ideal for those seeking to build a meaningful career in local government, housing, or policy-related work.
What’s on offer
Competitive hourly rate of £25.00 per hour (Umbrella).
Full-time hours, with a minimum of 4 days per week in the office.
A professional, supportive, and inclusive working culture.
Excellent opportunity for skill development and career growth.If you take pride in your communication skills, thrive in deadline-driven environments, and enjoy working collaboratively to deliver positive outcomes for residents, please submit your CV for immediate consideration
