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Customer Service Coordinator
Start Date: Flexible
About the Role:
Join a leading Property/Construction group in Surrey as a Customer Service Coordinator, playing a key role in making the home buying experience smooth and stress-free. You’ll be the go-to person for customers, helping solve issues, guiding them through snagging or remedial work, and ensuring satisfaction at every step.
Key Responsibilities:
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Support customers through their home purchase, resolving issues quickly and effectively.
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Handle public queries related to construction sites and liaise with site teams.
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Coordinate contractors and technicians to get work done efficiently with minimal disruption.
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Follow up to make sure issues are fully resolved and expectations exceeded.
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Manage multiple cases simultaneously while staying organised and professional.
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Navigate challenging conversations with empathy, keeping customer satisfaction front and centre.
What We’re Looking For:
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2–3 years’ experience in a customer service role.
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Strong organisational skills and the ability to manage multiple tasks.
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Proven experience managing expectations and delivering excellent service.
Benefits:
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25 days annual leave
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Private medical healthcare cash plan options
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Annual bonus scheme
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Pension scheme & Sharesave scheme
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Life assurance & personal accident insurance
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Cycle-to-work scheme
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Flexible, inclusive culture
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