This is a client focused administrative role suited to someone who enjoys organisation, accuracy and delivering an excellent customer experience. It is ideal for an individual who does not want a sales role but enjoys retaining customers, supporting service delivery and ensuring clients receive the right level of support.
You will act as the link between sales teams, technical specialists, and clients, ensuring new and existing clients are supported, informed and confident throughout their journey. You will manage information, coordinate activity and maintain clear communication to ensure work progresses smoothly and efficiently.
Key Responsibilities:
Provide administrative support to technical specialists
Communicate with clients by phone and email
Maintain accurate and up to date client records and databases
Support and monitor client account connections, explaining benefits where required
Meet key performance indicators related to client retention and service upgrades
Contact clients to obtain missing application, payment or data information
Process changes to client service packages, including upgrades and downgrades
Identify missing client information and request details needed for reporting
Inform clients about additional services that may be suitable for their needsSkills:
Experience in a fast-paced customer service role, ideally office or phone based
Comfortable spending most of the day on the phone
Clear, confident telephone manner with strong listening skills
Experience promoting additional products or services
Motivated by targets and team objectives
Strong computer skills, including word processing, spreadsheets, and email
Excellent organisation and time management skills
Able to prioritise tasks and work under pressure
Strong written and verbal communication skills
Proactive and positive approach to workThis role offers stability, development and the opportunity to build long term client relationships in a supportive, structured environment
