Customer Service Representative - Manufacturing

CV-Library • Leeds, West Yorkshire • 4h ago

Employment Type: Full-Time site based

Overview

We are searching for a detail-oriented Customer Service Representative to support our clients manufacturing operations. This role blends customer engagement with operational coordination, including inventory tracking, demand forecasting, production planning support, and fulfilment oversight. You’ll be a key link between our clients, production teams, and logistics partners, ensuring smooth order flow and customer satisfaction.

Key Responsibilities

Serve as the primary point of contact for customer inquiries, order updates, and issue resolution
Manage customer orders from entry to delivery, ensuring accuracy and timeliness
Coordinate with sales, production, and warehouse teams to confirm product availability and lead times
Monitor raw materials and finished goods inventory levels; flag shortages or overstock risks
Support demand planning by analysing customer order patterns and seasonal trends
Assist in forecasting demand for key products and raw materials
Liaise with production planning to align customer requirements with manufacturing schedules
Track fulfilment status and proactively communicate delays or changes to customers
Maintain accurate records of customer interactions, orders, and logistics updates
Provide feedback to improve customer service processes and operational efficiency

Qualifications

Experience in customer service within manufacturing or supply chain environments
Familiarity with ERP systems, order management platforms, and inventory tracking tools
Strong communication and relationship-building skills
Ability to interpret production schedules and inventory reports
Detail-oriented with strong organizational and time management skills
Diploma or equivalent; degree in business or supply chain preferred