Job Purpose:
To support the National Account Team to help develop sales and manage relationships with existing or new customers.
Main Responsibilities
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Liaise and work closely with the National Account Managers to support them in their administrative and sales duties.
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Assist with the correspondence between the National Account Managers and their clients.
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Liaise with colleagues and other departments to provide and obtain information regarding developments with customers.
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Follow up with customers to ensure all issues have been resolved and they are happy with the relevant outcomes.
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Provide feedback and any necessary data or reports to the lead sales person.
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Acknowledge clients by responding to emails, texts, and phone calls
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Update all contact information
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Handle all administration relating to the role and maintain up-to-date electronic systems
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Potentially attend appointments with customers and take minutes, noting action points.
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Work closely across departments with our internal / external sales / operations / accounts and SOP teams regarding project quotations and orders.
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Provide data and reports to support the Account Managers & maintain KPI data.
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Must have at least two years’ experience within a similar role, preferably with similar FMCG products.
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Computer literate and experienced in MS Word and Excel
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A positive “can do” attitude
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High attention to detail
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Excellent organisation and time management skills
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Confident, friendly and approachable
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Clear communication skills and the enthusiasm to succeed in a close-knit team
Desirable:
- Experience of using Navision
