Client Service Administrator
We are actively seeking a Client Services Administrator for a large technology provider based in Hertford. This role is a 9-5 office-based role working in a team of customer service professionals and offers an excellent career path.
Duties and Responsibilities
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Client inbound telephone calls to provide a high standard of customer service to meet client expectations, deadlines and company service delivery targets
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Handling of client queries and requests
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Build client relationships, resulting in customer satisfaction and retention
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Process client requests for service and consumables
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Manage Field Service workloads and planning to meet and exceed client service levels (SLA’s) and deadlines
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Use of company automated software for the collection of client data and information regarding meterage and technical information
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Implementation of any new charging processes for efficient billing
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Processing and production of client performance and service level reporting. Occasional (accompanied) client visits
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Assist with implementation and usage of new technology, software, applications and systems to improve client services efficiency
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Participation in various projects as required to help meet company targets and deadlines
Experience Required
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2 years experience working in an office-based customer service environment
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IT literate and able to pick up new technologies
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Excellent communication and rapport building skills
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Strong organisation skills with an ability to prioritise tasks accordingly
