We are looking for a reliable and customer-focused Customer Support Assistant to join a busy Customer Support Team. This role is available on a temporary, fixed-term (3 months) or permanent basis, offering flexibility for the right candidate.
As a key member of the team, you will support both customers and internal colleagues by processing orders, coordinating despatches, managing enquiries and ensuring a consistently high standard of service. You will work closely with teams across Finance, Operations and Sales, acting as a central point of contact to ensure queries are handled efficiently and professionally.
Key Responsibilities:
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Process sales orders and ensure accurate documentation
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Coordinate domestic and international despatches, ensuring paperwork is complete and correct
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Respond promptly and professionally to customer enquiries via shared inboxes
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Handle warranties, complaints, and service plans in line with escalation procedures
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Process credit card payments securely and accurately
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Support internal teams with customer and order-related queries
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Liaise with Finance, Operations, and Sales to resolve issues and improve service delivery
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Maintain accurate customer records and data
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Champion excellent customer experience and contribute to continuous improvement
What we’re looking for:
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Previous experience in customer support, service, or administration
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Strong attention to detail and ability to manage multiple tasks
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Confident communicator with a professional, customer-focused approach
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Comfortable working to deadlines and service-level targets
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Collaborative team player with a proactive mindset
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Good IT skills and confidence using email and internal systems
Why this role is great:
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Flexible contract options: temporary, fixed-term, or permanent
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Supportive team environment with clear processes and training
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Opportunity to make a real impact on customer experience and internal operations
WHAT IS ON OFFER
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Monday to Friday 9am to 5pm
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Competitive Salary
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Matched Pension
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26 Days Leave (plus Public Holidays)
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Free Onsite Parking
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Access to Help @Hand 24/7 Helpline for you and your immediate Family
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Access to Simply Health
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Company Events
If you are an experienced Customer Support Team Advisor and are currently looking for a new challenge then please submit an up to date CV by using the ‘apply’ button below.
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