Internal Account Manager - Leicester, Leicestershire, United Kingdom, Leicestershire, LE19 1WZJoin Our Team at Smurfit Westrock!Smurfit Westrock Zedek, the manufacturer of high-quality retail displays, POS material and consumer packaging, printed in both offset and digital printing. Our production location is located in the Netherlands, our Sales & Studio departments are located in Germany (Münster & Frankfurt) and England (Leicester) in addition to the Netherlands.Internal Account Manager – Smurfit Westrock Zedek UKHybrid: 3 days based in Leicester Office/ 2 days WFHAre you looking for your next career move in sales support and account management? We have an exciting opportunity for an Internal Account Manager to join our team in Leicester. This role is perfect for someone who thrives in a fast-paced commercial environment and is passionate about delivering exceptional customer service while ensuring smooth and efficient processes. The role is based in our Leicester Office and reports to the UK Sales Director.As an Internal Account Manager, you will act as a vital link between our customers, account managers, and internal departments. Your responsibilities will include managing customer accounts, handling requests, preparing accurate quotations, and following up promptly to ensure customer satisfaction. You will maintain strong client relationships, support account managers, and monitor delivery schedules and stock levels, assisting with transport and delivery queries when needed. Accuracy and attention to detail are key, as you will process sales orders from entry through to invoicing and identify customer needs and areas for improvement, providing timely feedback and solutions. Collaboration is essential, as you will work closely with internal teams to streamline processes and enhance efficiency, while also managing supplier requests and trade orders.We are looking for someone with experience using ERP and CRM systems, along with strong MS Excel skills. You should have excellent communication abilities, logical thinking, and problem-solving skills, as well as the capacity to multitask and prioritise effectively under pressure. A confident and flexible approach is important, and previous experience in packaging, Point of Sale, or a manufacturing environment would be an advantage.In return, we offer a competitive salary and benefits package, a supportive and collaborative team environment, and opportunities for career growth and professional development. This is a role where your input will directly impact customer satisfaction and business success.If you are ready to take the next step in your career and join a team where your skills make a real difference, apply now and become part of our success story.Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.We practice equality of opportunity in employment and select the best person for the job.
