Are you a super Customer Service Advisor who is passionate about going above and beyond?
Can you build rapport and relationships over the phone?
Do you want to work with a supportive, fun team?
Well, we’ve got the perfect role for you!
You’ll be working with a fantastic company who not only look after you, but they’ll also help you progress!
As a Customer Service Advisor your roles and responsibilities will include:
• Operating as the first point of contact for new cases/customers
• Receiving inbound calls from customers and making outbound calls from referrals
• Setting up new cases and speaking to clients over the phone to get all relevant info
• Explaining to clients the next steps in the process and keeping them at ease
• Updating the system with all details and making sure everything is correct
• Potentially looking at liability to support other team members
We are looking for a Customer Service Advisor the following skills and experience:
• Previous FNOL (first notification of loss) claims experience preferred, but not essential
• Ideally experience working in a call centre or office environment
• Confident with the use of Microsoft Office
• Excellent communication skills and take pride in providing great customer service
• A willingness to learn, progress and be enthusiastic and self-motivated
• Positive, proactive, and engaging member of the team with an inquisitive mindset
As a Customer Service Advisor, you can expect a salary of between £25,000 to £30,000, plus benefits such as:
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23 days, plus Bank Holidays
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Private healthcare after 12 months of service
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Life insurance
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Pension Scheme
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Progression opportunities
If you’d like to apply for this Customer Service Advisor role, send over your CV today
