Due to growth my client is seeking a Customer Service/ Data Inputting Assistant.
Working in a team of approx 4 and reporting to the team leader, the Inputting Assistants are responsible for the accurate recording of completed service information as required for billing, reporting and legal compliance. The role involves working very closely with both the Operations Desk and the Administrative Support Desks to ensure consistent quality and adherence to KPIs. This role has a key focus on interpreting and inputting from supply chain documentation to transfer this information accurately and wholly onto the ERP system, ensuring that all processes are diligently followed whilst consistently observing the agreed business behaviours to ensure a cohesive and pleasant working environment for all.
Key Responsibilities:
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Delivering consistent quality whilst inputting high volumes of information in a timely manner from varying formats, ensuring that each week and month end’s inputting are wholly completed by the agreed KPIs
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Monitoring and inputting from the inbox
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Identifying any open orders requiring input completion and chasing the relevant parties for the missing information
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Working exception logs and correcting and resulting issues from exception reports
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Accurately filling in the internal query log, and monitoring to ensure you are closing queries swiftly once resolved
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Missing and historical rebate price identification and chasing the relevant parties for accurate and up to date pricing
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Filing all inputted paperwork accurately in the central location, and onto the system as agreed for specific job types
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Support if required on customer or supplier queries
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Any administrative support tasks as required on an ad-hoc basis
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Any other discreet tasks as communicated via management.
The right candidate for this role will have 1–2-years experience in a similar role and will be looking to work in a motivated working envirment.
An excellent package is offered for this role. This role is office based in Swinton
