Job Title: Customer Service Manager
Summary
We are supporting a fast-paced aviation organisation experiencing rapid growth, and our client is seeking a highly motivated Customer Service Manager to join their team. This position will participate in a variety of customer service-focused projects with direct engagement across both internal and external stakeholders. As a Customer Service Manager, you will partner closely with Production, Shipping, Executive Management, and customers to achieve optimal customer satisfaction. This role is ideal for someone with a strong passion for customer service and an eagerness to grow, learn, and become part of a high-performing team.
Responsibilities
Reports production status and forecasts daily with production leadership and teams to ensure customer requirements are met.
Collaborates with Operations and Purchasing to create, manage, and track customer-focused throughput plans to reduce turnaround times and support first-in-first-out (FIFO) service.
Manages customer-side optimal stock-level maintenance and supports related strategic decision-making.
Engages with leadership to prioritise critical initiatives, projects, and goals.
Works collaboratively with the Sales team to ensure clear, consistent, and effective customer communication.
Handles and resolves complex customer requests, issues, or escalations.
Ensures customer invoicing is completed accurately and in a timely manner.
Supports outside Sales with quotes and new business opportunities.
Supports shipping and receiving activities as required.
Performs other duties as assigned.
What You'll Bring
Minimum of 2+ years' experience in customer service or a related field.
Bachelor's degree in Business, Communications, or a related discipline.
A self-motivated, driven individual with a strong desire to enhance the customer experience for our client.
Highly organised and detail-oriented, with the ability to manage multiple projects simultaneously, often to tight deadlines.
Proficiency in MS Office; ERP system experience preferred.
Strong communication skills.
Proven team player with a collaborative mindset.
Bonus (not required): Experience in aviation repair and overhaul environments.
Benefits
Our client offers a comprehensive benefits package including medical, dental, and vision coverage, short- and long-term disability, life insurance, paid time off, tuition reimbursement, and retirement savings with company match-designed to support long-term health and financial stability throughout an employee's career.
Drug-Free Policy
Our client operates a drug-free workplace. Candidates must be able to successfully pass pre-employment drug screening and background checks.
About Our Client
Our client is a rapidly growing, FAA-authorised aviation service provider with multiple locations across North America and the UK. With a long-standing history in the aviation maintenance industry, our client is recognised for its technical expertise, collaborative culture, and commitment to quality and customer service. They offer competitive compensation, market-leading benefits, and strong opportunities for career advancement within the aircraft maintenance sector
