Join a thriving industrial/manufacturing company as a French Speaking Customer Service professional in Lanarkshire. This role requires fluency in French and a strong focus on delivering excellent service to customers.
Client Details
The employer is a well-established, medium-sized organisation within the industrial/manufacturing sector. They are known for their innovative approach and commitment to providing high-quality products and services to their customers.
Description
Respond to customer inquiries via phone, email, and online platforms in both French and English.
Provide accurate product and service information to customers in a timely manner.
Resolve customer issues and complaints with professionalism and efficiency.
Process orders and ensure accurate and timely delivery coordination.
Maintain detailed and up-to-date records of customer interactions.
Collaborate with internal departments to address customer needs effectively.
Support the sales team with customer-related tasks and follow-ups.
Contribute to continuous improvement initiatives within the customer service department.Profile
A successful French Speaking Customer Service professional should have:
Fluency in both French and English, with excellent written and verbal communication skills.
Previous experience in customer service within the industrial/manufacturing sector is advantageous.
Strong organisational and problem-solving skills.
Proficiency with standard office software and customer management systems.
A customer-focused approach and a keen eye for detail.Job Offer
Competitive salary of £27,000
Hybrid working
Private healthcare
Permanent contract offering job stability.
· Proficiency in additional European languages-especially German or Italian-would be a strong advantage and is preferred for this role
