Programme Officer - Strand, London, WC2R 2LSAbout us:Welcome to King's Business School, where our vision aligns with King's College London's ambitious goal of changing the world for the better. Our dedicated programmes team is committed to creating social and economic value for both business and society. We offer a wide selection of undergraduate and postgraduate programmes (see https://www.kcl.ac.uk/business), with sustainability at the heart of what we do. Join us in our mission to shape the future of education and empower students globally through innovative online learning experiences. About the role:We are seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to commence or further your career in Higher Education administration. Your primary responsibility will be to provide day-to-day administrative support for our taught campus-based programmes, collaborating closely with academic and student support teams to ensure that the student lifecycle activities run smoothly. With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail. If you're someone who thrives in a fast-paced environment, is committed to delivering high-quality services, and is passionate about higher education, we encourage you to apply. Join us in shaping the future of digital learning at King's Business School! This is a full-time post (35 hours per week), and you will be offered an indefinite contract. King’s Business School operates a hybrid working policy and you will be expected to spend a minimum of two working days per week on campus. About you: To be successful in this role, we are looking for candidates to have the following skills and experience: Essential criteriaExcellent written and verbal communication abilities, enabling independent drafting of documents, virtual learning content, and correspondence tailored to diverse audiences. Strong numeracy skills and ability to analyse complex numerical data. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems. Ability to work with a broad range of stakeholders in a professional and assured manner. Strong time management and organisational skills, adept at meeting tight deadlines and managing competing priorities, with a willingness to seek and utilise support as needed. Curious, customer service oriented, with a commitment to personal accountability and continuous improvement. Comfortable with adapting to change, driving own professional development. Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy. Desirable criteriaExperience of using virtual learning environments. Experience in the use of databases, student records systems (such as SITS) and website content management systems. Prior experience of working in a customer facing environment Degree level or equivalent qualification or experience. Dedication to fostering equality and diversity in the workplace. Full details of the role and the skills and experience required, can be found in the attached job description which provided on the next page. Downloading a copy of our Job DescriptionFull details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process. At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension. We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination. When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible. To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.
