Senior Maintenance Administrator
South Chingford, East London | Full-time | Permanent
Salary: £30,000 – £32,000
We are recruiting on behalf of a well-established and growing social housing maintenance contractor, who are looking to appoint an experienced Senior Maintenance Administrator - with knowledge of Schedule of Rates (SOR), to join their Property Services team.
This is an excellent opportunity for a confident office professional with strong social housing maintenance experience, ideally with a background as a Planner / Scheduler / Coordinator. You will play a key role in supporting operational delivery, managing job flow, and acting as a central point of contact between operatives, clients, and residents.
The Role:
As a Senior Maintenance Administrator, you will support the day-to-day administration of responsive and planned maintenance works, ensuring jobs are managed efficiently from start to finish and KPIs are consistently met.
Key responsibilities include:
-
Coordinating the administration of responsive and planned maintenance works
-
Booking, scheduling, and monitoring repair and maintenance jobs through to completion
-
Managing operatives’ diaries, workloads, and appointments
-
Ensuring accurate use of SORs, job coding, and system updates
-
Acting as a key point of contact for client and resident enquiries
-
Supporting supervisors and contract managers with reporting and administration
-
Liaising with clients, subcontractors, operatives, and internal teams
-
Proactively identifying and resolving issues to maintain service delivery
-
Supporting junior administrators where required
-
Maintaining high standards of data accuracy, compliance, and record keeping
About You:
To be successful in this role, you will have:
-
Proven experience as a Senior Maintenance Administrator or in a similar role
-
Previous experience within the social housing maintenance sector
-
Strong working knowledge / experience of SORs (Schedule of Rates)
-
Experience managing high volumes of maintenance jobs
-
Strong IT skills, including Microsoft Word, Excel, and maintenance management systems
-
Excellent communication and customer service skills
-
Strong organisational skills with the ability to work to tight deadlines
-
A proactive, solution-focused, “can-do” attitude
-
Ability to work independently while contributing positively to a team
What’s on Offer:
-
Salary: £30,000 – £32,000
-
Regular salary reviews
-
Full-time, permanent position
-
Immediate start available
-
Pension scheme
-
Employee health and leisure benefits, including:
-
Cashback on everyday healthcare costs (GP, dental, optical, prescriptions)
-
Access to virtual GP services
-
Employee Assistance Programme (EAP)
-
Wellbeing support and discounts
-
20 days annual leave + 8 bank holiday
