Our client, an established IT Managed Service Provider is looking for a proactive Office Manager/Renewals Administrator to join their organisation. This role will support their sales and renewal’s function, helping to deliver a high-quality customer experience.
Reporting to the Sales Manager, you will work closely with teams across the business.
Key Responsibilities
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Manage office operations, supplies, stock room, couriers and office facilities.
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Maintain a professional, clean and well-organised working environment.
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Track all goods in and out of the office with accurate records.
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Liaise with suppliers, contractors and service providers.
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Manage the renewals database, quoting customers for expiring products, licences and warranties. Chasing through to decision and processing accordingly.
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Help to create an efficient and quality customer experience.
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Oversee renewals in line with customer agreements.
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Support the sales team with quotes, orders and invoicing.
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Follow up on outstanding renewals and customer queries.
Essential Skills & Experience
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Previous Office Manager experience.
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Experience working in an IT or IT-focused business.
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Excellent customer service and communication skills.
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Strong organisational and administrative skills with high attention to detail.
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Problem solver with good analytical skills.
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Confident using Microsoft Office.
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Ability to work under pressure and meet deadlines.
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Customer-focused, proactive and a strong team player.
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Able to manage expectations at all levels and communicate accordingly.
Desirable
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Knowledge of Microsoft licensing programs.
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Understanding of servers, storage and networking.
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B2B experience or business/technology-related qualification
