Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week)
Join a Customer Operations team and help deliver excellent customer experiences. In this role, you’ll support billing, metering, and front-line customer service while helping drive continuous improvement.
What You’ll Do
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Manage the billing cycle, resolving exceptions and meeting deadlines.
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Maintain accurate customer and meter data for billing and Pay-As-You-Go services.
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Handle customer and client queries via phone, email, chat, and social media.
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Support customers by promoting digital self-service tools.
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Log and escalate complaints in line with policy.
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Work collaboratively across teams to resolve issues.
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Participate in social media monitoring and responses.
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Support onboarding by guiding new team members.
What You Bring
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Strong Microsoft Office skills and confidence using social media.
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Excellent written and verbal communication.
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Ability to prioritise in a fast-paced environment.
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Calm, empathetic, customer-focused approach.
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Accurate data entry and record-keeping.
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Team-focused mindset.
Qualifications & Experience
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