Customer Service Recruitment Administrator

CV-Library • Cockermouth, Cumbria • 6h ago

Job Summary

We are looking for a confident and organised Customer Service Recruitment Administrator to support the recruitment process by actively calling, sourcing, and engaging candidates. This role plays a key part in delivering an excellent candidate experience while supporting recruiters in a fast-paced environment.

Key Responsibilities

Make high-volume outbound calls to candidates to discuss vacancies, availability, and suitability
Act as the first point of contact for candidates via phone, email, and messaging platforms
Proactively source candidates using job boards, internal databases, and social media
Screen CVs and conduct initial candidate conversations
Book interviews and coordinate interview schedules
Follow up with candidates after calls and interviews to gather feedback
Maintain accurate and up-to-date candidate records on the recruitment system
Respond to candidate queries in a professional and timely manner
Provide administrative support to the recruitment team throughout the hiring process
Ensure compliance with data protection and recruitment procedures

Skills and Experience

Strong customer service and communication skills
Confident, professional telephone manner with experience in outbound calling
Ability to build rapport quickly and engage candidates over the phone
Good organisational and multitasking skills
Comfortable using recruitment systems and basic IT tools
High attention to detail and discretion with confidential information
Previous experience in customer service, call handling, recruitment, or administration is desirable