Customer Service Manager
📍 Milton Keynes
🏗️ Property Developer
🕐 Monday to Friday
£39,000–£42,000
Are you an experienced customer service professional passionate about delivering excellent service? We’re looking for a dedicated Customer Service Manager to join our team in Milton Keynes and lead our customer service and aftercare function. You’ll play a vital role in ensuring our homeowners have a smooth and positive experience from handover through to post-completion support.
Key Responsibilities
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Oversee the full customer service and aftercare process across developments
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Lead, coach, and develop a high-performing customer service team
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Be the main escalation point for customer enquiries and complaints
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Coordinate defect logging, tracking, and resolution with site teams and contractors
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Monitor customer satisfaction and drive continuous improvement
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Ensure compliance with warranty and quality standards
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Produce performance reports for senior management
About You
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Proven experience in a customer service leadership role, ideally within property, construction or a related sector
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Strong leadership and team management skills
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Excellent communicator with strong problem-solving ability
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Organised with the ability to manage multiple priorities
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Customer-centric mindset with a professional approach
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Familiarity with CRM systems and Microsoft Office
Working Pattern
Benefits
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Supportive team environment
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Opportunities for professional growth
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Standard company benefits package
