Key Responsibilities
Act as the first point of contact for customer enquiries via telephone and email
Handle queries relating to samples, pricing, and product information
Create project quotations using Excel templates
Calculate margins and pricing in line with targets
Support sales account managers with project administration and CRM updates
Register and track projects and specifications with suppliers
Maintain accurate customer, company, and project records
Liaise with suppliers, warehouses, and internal teams on stock and availability
Prepare accurate order handovers for processing teams
