Customer Account Manager

CV-Library • Huntingdon, Cambridgeshire • 4h ago

The Role:

We are currently recruiting for a Customer Account Manager to join a well-established and highly regarded organisation. This is the perfect opportunity for someone who enjoys building relationships, supporting customers, and providing a high standard of service across both administrative and sales-related tasks. You will be part of a supportive team, working in a role where your communication skills and attention to detail will really shine.

Based locally, this is a permanent position offering long-term career stability with a business known for its professional approach and friendly environment. As a Customer Account Manager, you will act as a key point of contact for customers, ensuring enquiries are handled efficiently and orders are processed accurately.

Main Responsibilities:

Manage incoming customer enquiries via phone and email
Provide accurate and timely price quotations
Liaise with suppliers to source information for non-standard materials
Process customer orders and ensure all requirements are fulfilled
Build rapport with customers and maintain strong professional relationships
Communicate company guidelines clearly and professionally
Maintain up-to-date knowledge of company products and services
Identify new business opportunities and re-engage inactive customers
Maintain accurate quote records, following up on outstanding enquiries
Update and manage customer information within internal systems
Ensure compliance with company processes and quality procedures

Skills/Experience:

Previous experience in a Customer Account Manager or customer service/sales support role (desirable but not essential)
Strong communication skills, written and verbal
Confident handling customer enquiries and providing professional responses
Able to build positive working relationships with customers and internal teams
Good organisational skills with strong attention to detail
Proficient in computer use, including typing and navigating systems