Retail Support Advisor - Milton KeynesAbout The RoleSALARY: Starting from £24,028.80 pa dependent on experienceLOCATION: Milton KeynesHYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent, 35 hours per weekCLOSING DATE: 08/01/2026 We reserve the right to close the advert earlier If we receive a high volume of applications.We’re looking for a Retail Support Advisor to provide exceptional support to our Retail, RCH, and Broker Sales teams, ensuring a seamless customer journey and contributing to the growth of our portfolio.This high-impact role will be instrumental in delivering service excellence and supporting sales growth by building strong relationships with brokers, retailers, and internal teams.What you’ll be doing: Act as the key link between Dealers, Brokers, VWFS UK Sales field teams, and internal departments to ensure smooth workflows and timely query resolution. Use Salesforce to manage queries, allocate tasks, track progress, and ensure service levels are met.Take inbound calls from Dealers and Brokers to support their queries and manage effectively.Running bespoke reports to keep systems updated with accurate information.Maintaining our Point of Sale and Stock Management systems to enable self-service and improve efficiency.Providing proactive support to external Sales Teams to drive growth.Handling a variety of administrative tasks to keep operations running smoothly.Contribute to the creation of documented Procedures that are published on NetConsent and support the regular review of these to maintain complianceWhat you’ll bring:You’ll be a confident communicator with a strong customer service mindset and the ability to work under pressure. You’ll have a passion for delivering efficiencies, resolving issues, and supporting customers throughout their journey.Essential experience & skills • High level of customer service and ability to work on your own initiative.• Strong communication skills, both written and verbal.• Excellent attention to detail and ability to manage multiple priorities.• Skilled at learning new systems and processes; confident with MS Office.• A collaborative team player who can adapt to changing demands. What’s in it for you?Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance.OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. About YouAbout UsWhy join VWFS UK?Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
