Internal Sales & Customer Service Representative
Location: Warrington
We are looking for a dynamic and customer-focused Internal Sales & Customer Service Representative to join our client’s team in Warrington. This is a pivotal role, acting as the key link between customers, internal teams, and the field sales organisation, ensuring a seamless service experience across all business channels and product segments.
Key Responsibilities:
Create and manage customer quotations in line with pricing procedures.
Provide accurate product information to customers and liaise with technical sales when required.
Work closely with field sales to generate and fulfil demand opportunities.
Gather and share market intelligence on customer and competitor activity.
Achieve sales and margin targets for assigned accounts.
Build and maintain strong relationships with key customer contacts.
Support product campaigns and follow up with customers for potential orders.
Handle inbound customer queries and provide excellent service.
Ensure compliance with Health & Safety policies.
Carry out any additional duties as assigned by the line manager.
Skills & Experience Required:
Previous experience in telesales, including upselling, cross-selling, and price/product negotiations.
B2B sales experience with repeat customers and account management.
Experience working in a target-driven environment.
Strong communication and relationship-building skills.
Proficiency in Microsoft Office (Outlook, Excel, Word).
Knowledge of SAP systems (SAP R3, SAP CRM, SAP CIC) is an advantage.
Personal Attributes:
Professional and confident communicator
Self-motivated and results-driven
Organised with excellent attention to detail
Team player with a proactive approachSalary: £26,000 basic Commission is £3,000 per annum at 100% target achievement, paid quarterly with the potential to double this if the target achievement is exceeded.
First 2 quarters' commission is guaranteed
Excellent benefits
This is an excellent opportunity for someone with a passion for sales and customer service to grow within a fast-paced, supportive environment.
If you're interested, please get in touch today!
New Ventures Recruitment Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy
