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Use CAFM system as a user on site including PPM records, reactives and reporting.
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Answer calls/email for the business in a timely fashion
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Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
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Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
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Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
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Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
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Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
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Alongside Contract Support assist with the monthly customer report.
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Provide comprehensive reports relating to all jobs raised through the CAFM system.
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Analysis and comprehension of reports relating to CAFM system.
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Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
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Logging hazards & customer feedback on the QHSE Management Portal
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Perform any other duties or responsibilities as requested by the CM or Management Team.
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Understand procedures and processes and operate them to the required standard.
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Manage system as a key user on site including PPM records, reactive and reporting.
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Ensure QHSE documentation is maintained and readily available using company systems.
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Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
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Monitoring calls received from the customer through to call completion and updating records.
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Raise and assign work orders to relevant resources.
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To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and not outside of this.
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Managing the supply chain and drive them to attend within required SLA’s.
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Driving the engineering team to attend to all callouts within required SLA’s
