Customer Service Administrator

CV-Library • Cramond Bridge, City of Edinburgh • 10h ago

Customer Service Administrator - Edinburgh Salary: £25,000 Hours: Monday to Friday, 9:00 AM - 5:00 PM Contract: Full time, Permanent Start Date: January

About the Role We're looking for a dedicated Customer Service Administrator to join a growing team in Edinburgh. This role combines customer support with essential administrative duties to ensure smooth day to day operations. You'll handle inbound queries, process customer information, manage documentation, and support internal teams with accurate and timely admin tasks. If you enjoy helping customers, staying organised, and working in a structured office environment, this role is perfect for you.

What You'll Do

Answer inbound calls and assist customers with a wide range of queries
Provide clear, accurate information and resolve customer issues promptly
Handle administrative tasks such as updating records, processing forms, and managing documentation
Maintain detailed and accurate notes using internal systems and CRM platforms
Support internal teams by preparing information, sending correspondence, and following up on outstanding items
Monitor inboxes and allocate queries to the correct departments when required
Work collaboratively with colleagues to ensure a seamless customer and administrative experience

What We're Looking For
Previous experience in customer service and administration (phone-based preferred)
Strong communication and active listening skills
Excellent attention to detail with the ability to manage multiple admin tasks
Confident using computer systems, databases, and Microsoft Office applications
Ability to work in a fast-paced environment while maintaining accuracy
A positive, professional approach to both customer care and office administration

Benefits
Competitive salary of £25,000
Monday-Friday schedule - no weekends!
Excellent benefits package
Full training and ongoing development
Supportive, friendly team environment

Ready to start your new career in January? Apply now and take the next step toward a rewarding role in customer service and administration!

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