Customer Contact Advisor – Inbound
Location: Edinburgh City Centre
Hours: Monday to Friday, 36 hours per week
Pay Rate: £14.02 per hour
Start Date: Early January
Duration: Temporary, ongoing – long-term commitment required
Pertemps are delighted to be working in partnership with a public sector client to recruit Inbound Customer Contact Advisors to support key frontline services. This is an excellent opportunity for individuals seeking a stable, long-term role within a busy and supportive call centre environment.
Please note: This role is subject to a Basic Disclosure check (cost £25).
About the Role
As an Inbound Customer Contact Advisor, you will be the first point of contact for customers contacting the Council Tax and Scottish Welfare Fund teams. You will manage a high volume of inbound calls, providing accurate information, guidance and reassurance while delivering a professional and empathetic customer experience.
Key Duties
Handling inbound customer calls efficiently and professionally
Reviewing, updating and maintaining customer records
Accurately recording call notes and relevant information
Providing clear guidance and support tailored to individual enquiries
Signposting or redirecting enquiries to relevant departments where appropriate
Issuing documentation and correspondence to customers
Supporting general administrative tasks as required
Skills & Experience Required
Proven experience in an inbound customer service or contact centre role
Strong verbal and written communication skills
Excellent listening and problem-solving abilities
Confident IT skills, including accurate data entry and typing
A proactive, positive and customer-focused approach
Reliability and commitment to a long-term, ongoing temporary role
If you are passionate about delivering high-quality customer service and are looking for a long-term opportunity within the public sector, we would love to hear from you.
Apply online today to be considered
