Job title: Customer Service Advisor
Work Location: Potters Bar
Division/Department: Servicing
Reports to: Contract Manager
Essential Duties and Responsibilities:
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To answer incoming calls and email inboxes (if required), from tenants and clients in order to deal with their queries effectively and efficiently.
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To highlight service appointments that have had repeat visits to Contract Administrators as and when necessary.
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To make outbound calls confirming next day appointments.
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To ensure all service queries are managed in professional manner by applying proper telephone etiquette in order to satisfy various customer situations.
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To be flexible and help out with other areas when colleagues are busy or absent.
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General office administration including filing, faxing and photocopying.
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Any other duties as and when required in order to meet the needs of the business.
Education and/or Work Experience Requirements:
Manages and responds efficiently from the Contract Administrators
