Passenger Assistant – SEN & Learning Difficulties
Salary: £17.03/h PAYE
Hours: Term-time / split shifts (morning & afternoon) 20 hours per week
Contract: temporary ongoing
About the Role
We are seeking caring, reliable Passenger Assistants to support children and adults with Special Educational Needs (SEN) and/or learning difficulties during their journeys to and from schools, colleges, and day services.
You will play a vital role in ensuring passengers travel safely, comfortably, and with dignity. This is a rewarding position for someone who enjoys working with people and making a positive difference in their daily lives.
Key Responsibilities
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Safely escort passengers on client-provided transport
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Support passengers with boarding, seating, and exiting vehicles
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Provide reassurance, encouragement, and appropriate supervision
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Use specialist equipment (e.g. seat belts, harnesses, wheelchair restraints) following training
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Communicate effectively with drivers, parents/carers, and service staff
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Follow individual care and transport plans
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Report concerns, incidents, or changes in behaviour in line with council procedures
About You
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Patient, compassionate, and dependable
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Experience working with SEN children or adults with learning difficulties is desirable (training provided)
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Able to remain calm and responsive in challenging situations
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Good communication and teamwork skills
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Physically able to assist passengers where required
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Commitment to safeguarding and equality
Safeguarding & Compliance
This post involves working with vulnerable children and adults and is subject to an Enhanced DBS check and satisfactory references.
Closing Date: 29/12/2025
