Job Specification - Compliance Administrator
NASA Group are a Bristol based company, running both a successful Umbrella Company and Limited Company accountancy services for contractors.
We are currently looking to recruit into our Customer Care and Compliance Team which provides an essential support function for our sales and payroll teams. The successful candidate will build a close working relationship with the Compliance Manager and Director. The areas of responsibility include:
· Arranging and managing contracts with clients
· Database administration and management
· Customer service support
· Business compliance process and management
· Employment law monitoring and change implementation
The Customer Care and Compliance team currently handle the client journey from set-up, to arranging contracts and HR and compliance related queries. Their tasks include but not limited to:
· Processing of customer and client data within company CRM and payroll software
· Advising clients, via email and phone, on service queries
· Interacting closely with other internal teams regarding customer information
· Reviewing of contract terms with customers
· Administering of contracts and handling their queries
· Advising on government legislations surrounding temporary worker rights and contracting
· Regular legal and compliance actions relevant to the sector. This includes reviewing process and policy for Data Protection, Anti Money Laundering, Employment Rights and assisting with HMRC and annual Trade Body audits.
The prospective employee will be handling sensitive personal information in our trading environment and will require a professional manner. Alongside administrative duties there is a strong focus on customer service within the role.
Desired experience and characteristics:
· Experience in data administration
· Confident phone manner
· Ability to communicate well with customers
· Accurate and timely working ability
· Good team player
· Proactive and keenness to learn about employment law and compliance actions.
The successful candidate will be expected to complete relevant compliance and risk studies
NASA as an employer:
· Full time position, namely 37.5 hours per week (on the job allowance will be added for apprentices), with 1-hour lunch each day.
· 22 annual leave days + 8 days bank holiday as standard. Annual leave increases by 3 days on completion of 2 years of employment
· Friendly team, and potential opportunity to crossover with other areas of the business
· On the job training in our Bristol offices, and after probationary period, there may be an option to move to an office and home working split
· Social & vibrant workplace in the city centre, next to Cabot Circus and a short walk away from Temple Meads Station
· Office treats & regular team-building events
· Mental & Social Wellbeing Programme via Health Assured
· Options for Cycle to Work Scheme (following a minimum time limit of employment)
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