Job Title: Customer Services Executive
Location: Bingham, Nottinghamshire
About Us:
We are a family-owned eCommerce business based in Bingham, Nottinghamshire. Supplying industrial, safety, and commercial equipment to a wide range of clients, we pride ourselves on excellent service and strong customer relationships. We’re now looking for an experienced Customer Service Executive to join our growing team - someone who is passionate about delivering outstanding customer support and wants to be rewarded for their efforts.
This role will involve occasional Sunday work to cover holidays.
Key Responsibilities:
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Handle customer enquiries and orders in line with company policies and procedures (including orders, quotes, invoices, despatch, and email/telephone enquiries).
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Accurately process orders through our Warehouse Management System (Cin7).
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Liaise with couriers to ensure smooth and timely deliveries, including managing late or failed deliveries, coordinating returns, and handling damaged or lost goods.
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Raise, track, and resolve courier claims (e.g., delays, damages, losses), ensuring all issues are followed through to completion.
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Provide proactive support to customers, resolving issues promptly and professionally.
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Work closely with the sales, warehouse, and logistics teams to ensure efficient operations.
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Contribute to the overall success of the customer service team by supporting daily functions.
Skills & Requirements:
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Confident in operating phone systems (experience with CISCO phones advantageous).
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Strong IT skills, particularly with Google Drive and related programs.
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A collaborative team player, willing to support cross-departmental initiatives.
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Clear and confident communicator, both written and verbal.
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Ability to multitask, work under pressure, and make sound decisions.
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Positive, customer-focused attitude with a proactive approach to problem-solving.
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Exceptional attention to detail and accuracy.
Qualifications & Experience:
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Previous experience in customer service within industrial, commercial, or distribution sectors is desirable (though product knowledge can be taught).
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Familiarity with CRM systems is preferable.
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Experience dealing with couriers, including handling late deliveries, returns, damaged goods, and claims processes, is highly advantageous.
What We Offer:
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Competitive salary (£26,000 – £28,000 per annum)
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33 days holiday (including bank holidays)
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Free on-site gym for all staff
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Free on-site parking
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A supportive, family-run environment where your contribution makes a real impact
