The Company
My client is a well-established and rapidly growing organisation specialising in commercial property and grounds maintenance. With a strong reputation for delivering exceptional service standards, they foster a supportive, collaborative environment where staff development and client relationships are at the heart of their success.
Key Responsibilities:
-
Act as a primary contact for customers, building strong relationships at all levels
-
Log and manage incoming calls and emails
-
Prepare and issue both operational and financial reports
-
Liaise with customers to maintain high levels of service and compliance
-
Collaborate closely with operational managers, service partners, and suppliers
-
Produce quotations and reports for management approval
About You
We are looking for someone who is motivated, organised, and experienced in customer service. You will thrive in a fast-paced environment and confidently handle multiple priorities.
-
Minimum 1 year in a customer service role
-
Understanding of the facilities industry (advantageous)
-
Strong communication and rapport-building skills
-
Excellent organisational and time-management abilities
-
Ability to work under pressure and follow structured processes
Benefits include:
-
Free parking
-
Company pension
-
Bonus scheme (after probation)
-
23 days holiday + 8 bank holidays
-
4 wellness days per year (after probation)
-
Group Life Assurance
-
Health & Wellbeing Programme
-
Real Living Wage employer
