Summary
We are seeking a highly organised, proactive, and versatile Solar PV Coordinator to join our growing team. This is a fast-paced, multi-skilled position suited to someone who thrives on variety, ownership, and problem-solving.
You will manage the entire customer journey following a successful sale, from survey booking and DNO applications through to installation coordination, finance processing, handover pack creation, and aftercare. The role requires a confident communicator with strong IT and operational skills, capable of working collaboratively both interdepartmentally and with our key partners and to ensure a smooth, professional experience for every customer.
Key Responsibilities
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Handle inbound customer queries via phone and email, providing clear, confident, and professional communication always.
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Maintain consistent and transparent communication with customers, keeping them informed of key milestones, documentation requirements, and next steps.
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Schedule surveys and installations efficiently, balancing customer availability with field utilisation and geographic planning.
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Ensure all customer records, approvals, and files are accurately stored in line with internal processes and compliance requirements.
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Process and track DNO (Distribution Network Operator) applications and approvals
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Liase with third party organisations (DNO, HIES, EPVS) to ensure timely resolution to any challenges/queries
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Manage customer payments, issuing invoices, confirming receipts, and maintaining compliance with company finance procedures.
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Maintain internal CRM and project tracking systems with accurate, real-time notes and updates to support visibility and accountability.
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Confidently manage finance applications and submissions, ensuring accuracy, compliance, and timely progress through to approval.
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Prepare and issue comprehensive Handover Packs for each completed installation, ensuring all schematics, certifications, warranties, and commissioning documents are complete and accurate.
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Liaise daily with surveyors, designers, sales teams, scaffolders, installers, field operatives, suppliers, and couriers to coordinate logistics and resolve any operational issues promptly.
Experience Required
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Previous experience working in an office environment.
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Proven experience in an administrative or coordinator role within Solar PV, renewables, construction, or utilities.
Desirable:
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Working knowledge of Solar PV systems, DNO processes
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Previous experience in a role that involves planning
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Experience liaising with subcontractors, installers, or logistics providers
