Purpose of Position:
Delivering order fulfilment to contracted service standards for a defined portfolio of clients : 50/50 split with UK and Export customers
Key Responsibilities:
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Receiving and processing of UK orders, including EDI and manual orders, and dealing with order fulfilment issues
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Receiving and processing Export orders
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Specific stock management
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Booking transport / collections
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Relevant export documentation – and the need for accuracy
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Liaising with relevant agencies
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Maintaining effective communication with the customer on order fulfilment
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Processing of invoices and resolution of invoice queries
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Effective management of and communication with 3PLs, and reporting back to client on 3PL performance
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Investigating and resolving delivery discrepancies, including raising credit notes where appropriate
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Periodic reporting as required by the contract.
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Production of month end stock reconciliation and adjustments reporting
Core Competencies:
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Attention to detail.
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Ability to work to deadlines and manage conflicting priorities.
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Effective communication – internally and externally
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Ability to interface at all levels.
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Supportive of colleagues
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Commitment to the delivery of customer service excellence
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Reliable
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IT literate
Experience and Skill Requirements:
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Good literacy and numeracy skills (equivalent to GCSE 5+in English and Maths)
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Working knowledge in basic use of MS Office
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Knowledge of INCO terms
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Previous experience of liaising with Chambers of Commerce
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Knowledge of Rural Payments Agency
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Relevant experience of a similar role covering most of the same areas
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Have worked with accounting software, preferably QuickBooks, Xero, and Sage
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Experience of using MS Excel in an Operations role
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Proactive
Hours: Monday to Friday, 9:00am – 17:30pm - They offer hybrid working 1 day a week after probation
Benefits: Holidays are 31, including bank holidays. Bupa Cash Plan, Electric Car Scheme, Free Parking, we close between Christmas and NY, option to buy or sell annual leave, Christmas/Summer Parties
