Job title: Customer Service Administrator
Location: Guildford
Hours: Monday to Friday flexible between 8:30am – 5:30pm
Salary: Up to £29,000
Perks: On-site parking, structured training, and a clear progression path into surveying
Our client
We’re excited to be working with an award-winning business who have an excellent reputation for nurturing talent and promoting from within, they’ve built a collaborative, down-to-earth culture with impressive staff retention and genuine career development.
This is a brilliant opportunity for someone who enjoys client interaction, thrives in a fast-paced environment, and is looking to grow within a business that invests in its people.
The Role
As the Customer Service Administrator, you’ll be the friendly voice and steady hand behind a wide range of client enquiries. From coordinating logistics to keeping national accounts in the loop, you’ll be a key player in maintaining smooth operations and delivering excellent customer service.
Key Responsibilities
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Be the first point of contact for all client communication, delivering a warm, professional service every time
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Manage a high-volume phone line, responding to enquiries and meeting daily SLAs
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Keep records up to date, upload essential documentation, and resolve queries efficiently
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Support national account relationships by providing updates on orders and project timelines
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Oversee shipping and logistics coordination with internal teams
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Identify opportunities to upsell additional insurance-related services
About You
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A natural communicator with excellent customer service skills
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Calm under pressure and comfortable juggling multiple priorities
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Meticulously organised with high attention to detail
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A collaborative team player with a proactive, adaptable approach
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Previous admin or client support experience in a fast-paced environment is a bonus
What’s On Offer?
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Genuine progression path with a route into surveying or other internal opportunities
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Full training and development from day one
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Supportive culture that values every team member
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Flexible working ethos with great people
