Customer Success Executive – Drive Impact for Leading FMCG Brands - Leeds Hybrid Working
We’re partnering with a brilliant FMCG field marketing agency that works closely with major household-name brands to improve how products perform in grocery retail. By combining data-led insight, industry expertise, and a nationwide field network, they help clients fix issues fast, grow distribution, and drive measurable in-store results.
They now have an exciting opportunity for a Customer Success Executive to join the team, working on-site with a major FMCG partner and playing a key role in shaping strategy, driving performance, and managing day-to-day delivery.
This is a varied, high-impact role blending data analysis, commercial thinking, relationship building, and operational ownership – perfect for someone who loves solving problems, spotting opportunities, and working closely with clients.
What you’ll be doing
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Work on-site with the client’s senior team (3 days per week) to understand priorities, share insight, and align on strategy.
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Build trusted relationships across the account, becoming the go-to contact for day-to-day support and longer-term planning.
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Use advanced retail analytics to identify issues, trends, and commercial opportunities across grocery retail.
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Work with a third-party field team (2,800+ people nationwide) to brief activity, set targets, track performance, and drive best-in-class execution.
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Manage the full lifecycle of in-store activity – from briefing and setup through to analysis, reporting, and recommendations.
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Build and maintain key documents such as promotional plans, NPD launches, and quarterly priorities.
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Produce accurate, insight-led reports that bring data to life and show performance against KPIs.
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Support wider business growth by spotting new commercial opportunities and contributing ideas for improved service delivery.
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Share best practice internally, helping strengthen and refine the On-Demand service model.
About you
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Experience in FMCG, retail, or field marketing within a customer success, account management, analytics, commercial, or operations role.
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Strong data literacy – confident interpreting trends, spotting issues, and turning numbers into clear actions.
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A brilliant relationship builder who communicates clearly and earns trust quickly.
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Commercially minded with an understanding of how brands grow in grocery retail.
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Highly organised, comfortable managing multiple priorities, and able to work at pace.
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Proactive, curious, and solutions-focused – you enjoy problem-solving and improving processes.
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Confident presenting insight, recommendations, and results to senior stakeholders.
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Full UK driving licence and access to your own vehicle is essential.
Location & Travel
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Home-based with three days per week on-site at the client’s office in Leeds
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National travel as needed for client meetings or field visits
Salary & Benefits
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£38k base salary
- Car Allowance
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10% Performance bonus
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Comprehensive benefits package
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Supportive, collaborative culture with real progression routes
Why apply?
This is a rare opportunity to work at the intersection of data, strategy, and field execution , supporting a major FMCG brand while learning from an experienced and high-performing team
