Role: Contract Administrator
Contract Type: Permanent
Location: London Marylebone
Salary: £30,000 per annum
Chiltern Railways, a subsidiary of Arriva UK Trains, operates mainline train services from London Marylebone to Birmingham, as well as other regional routes. Known for our commitment to customer service, punctuality, and innovation, we pride ourselves on delivering a reliable and comfortable travel experience. Our mission is to provide exceptional service and ensure the safety and satisfaction of our passengers at all times.
This is a fantastic opportunity for anyone looking to break into the rail industry! Whether you have frontline rail experience and want to expand your knowledge or have an admin background and are eager for more responsibility, this role offers room for growth.
You might be someone who has an interest in public transportation and/or government policy and want hands-on exposure, to this environment. If you’re a sociable person and like the idea of working in and learning more about the railway industry, this is the perfect opportunity for you!
Job Purpose
We’re seeking a Contract Administrator to join our dynamic Business Planning team. This role offers a unique chance to gain a deep understanding of the railway industry by working across all areas of Chiltern and collaborating with various departments. It’s perfect for someone who enjoys building relationships and wants to grow their professional network.
As the link between Chiltern and the Department for Transport (DfT), you'll work closely with DfT and represent Chiltern in industry forums. The fast-paced environment requires adaptability and organization, with opportunities to tackle different workstreams and challenges throughout the year. You'll also be the go-to source for accurate, up-to-date information on Chiltern operations.
Key Accountabilities
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Keeping Chiltern on track with delivery of our various requirements in the National Rail Contract and give assurance DfT colleagues that they have been completed.
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Creating clear reports for Senior Managers who rely on the collective knowledge of the Business Planning team.
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Responding to requests from DfT, using your internal network to provide them with clear and accurate information quickly.
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Keeping things tidy on Business Planning’s SharePoint site, ensuring that people can find things easily and that our team meets the internal Data Retention Policy.
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Building a strong professional relationship with DfT and other external colleagues, leaving people with positive impressions of Chiltern.
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Attending official meetings and making sure the minutes and actions are recorded accurately.
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Supporting other members of the team with important strategic activities, including the development of Chiltern’s Annual Business Plan and our Performance Based Fee submissions.
Person Specification
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Building strong relationships – we want you to be confident approaching new people in person, over the phone and via Teams
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Superb organisation and attention to detail
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An ability to explain complicated things simply, in a way that people understand
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Genuine interest in the rail industry – the job will be more rewarding for someone who is invested in what Chiltern do and wants to help make our railway better
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Someone who can be trusted to handle confidential business information in an appropriate and discreet manner
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Eager to learn
At Chiltern, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.
Please apply on our website
