Genuinely fantastic company in the heart of Esher requires a Customer Service Administrator to provide an outstanding service to their customer portfolio throughout every stage of the order process.
You will play a key role in driving commercial success by ensuring smooth day-to-day operations, supporting sales administration, and delivering an exceptional customer experience.
Hybrid working available along with other fantastic benefits:
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Based in Esher
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Circa £25,000 salary (DOE)
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Monday – Friday, 37.5 hours per week
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Hybrid – 2 days WFH (after probation)
Benefits:
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25 days holiday + bank holidays
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Generous pension scheme
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Employee Assistance Program
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Critical Illness Cover x 1 year’s salary
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Income Protection - after 13 weeks of sickness, company pay 75% of salary
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Death in Service x 3 year’s salary
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Healthcare cash back scheme which offers up to £200 on optical, hearing, physio, prescription charges amongst others
Job Description:
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Manage the daily order book for assigned customers.
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Collaborating with the Sales team to monitor orders.
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Verify deliveries alongside the Customer Service Leader.
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Develop a strong, long-term relationship with customers.
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Provide essential product and order/contract information.
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Offer regular updates.
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Deliver appropriate support to resolve any customer complaints.
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Maintain regular communication with the Sales team to ensure alignment between the commercial strategies of Sales and Customer Service.
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Ad hoc as required to support the overall efficient operation of the company.
Person Specification:
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Good standard of education required.
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Demonstrated relevant work experience.
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Strong written and verbal communication.
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Expertise in the MS Office suite, with a strong focus on Excel.
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Problem solver.
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Analytical with high attention to detail.
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Team player.
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Experience in change management
