We're excited to offer a fantastic opportunity to become a Customer Service Advisor at London Stratford.. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.
Location: London Stratford [which is a road side operation]
Schedule: 4 Days working, 2 Days off
Shifts:
01:50 am-10:20 am
09:50 am-18:20 pm
10:50 am until 07:20 pm
Interview Date: Friday 12th December 2025
As a Customer Service Advisor, you'll be right at the heart of the action. You'll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone's day.
What you'll do...
Delivering outstanding customer service with a positive and proactive approach
Providing information about services, updates, and disruptions clearly and accurately
Using ticketing and operational systems confidently and responsibly
Supporting and encouraging team members, and helping with training when needed
Following all health and safety procedures to maintain a secure working environment
What you'll need...
Confident English language communication skills
Previous experience in a fast-paced, front-line customer service role
A friendly, can-do attitude and a desire to keep learning and growing
The ability to work well both in a team and independently
Good stamina and overall fitness – this role can involve standing or sitting for extended periods
Flexibility to work shifts, including weekends and bank holidays
What we offer in return for your hard work and commitment…
Free Coach travel for yourself on the National Express network
Complimentary coach travel for a Nominated Person on the National Express network
A free smart comfortable uniform
A company pension
Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
Private online GP service
Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
Endless opportunities for progression within the business
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.
We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment
