We are currently recruiting for a client in the Accrington area who is looking for a Service Administrator. This vacancy is being recruited on a permanent basis. The successful candidate must have previous administration / Service administration experience.
Please see below the duties and responsibilities:
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Answering the main incoming telephone line, dealing with customer enquiries and taking messages.
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Logging call outs and uploading onto the system.
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Accepting small goods deliveries in the office.
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Updating the call out log, route planner and updating the plans throughout the day.
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Sending repair quotes to customers and booking service visits with clients.
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Scanning job sheets, timesheets and other relevant paperwork.
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Weekly time sheets to be checked and PO’s to be attached for all call outs.
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Assisting with booking site visits in with the customers.
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Updating completed services on the weekly spreadsheet and route planner.
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Adding new contracts to the database and updating information.
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Preparing new maintenance files for new customers and completing & sending out contracts.
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Coded quotes to be sent out at the request of the service manager.
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Ordering parts when orders have been received and keeping customers updated.
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Preparing reports for the Key Account meetings.
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Sending weekly call outs, service and repair worksheets to Key Account customers.
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Engineers to be given following day repair/callouts by 4pm daily.
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24/7 Out of hours call out to be updated weekly.
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General administration duties including filing and ordering stationery.
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Hours: 39.5 hours per week - Monday – Thursday: 8:00am – 5:00pm & Friday: 8:00am – 4:30pm
If you feel you have the right experience for this vacancy, then please apply immediately
