Job Title: Administrator
Location: Bromsgrove
Contract Type: Full-Time
Salary: Up to £28,000 per annum
We are looking for a proactive and organised Client Administrator to support the smooth running of our client's office and assist the client-facing teams. The successful candidate will play a key role in maintaining accurate records, coordinating onboarding processes, and ensuring day-to-day administrative operations run efficiently.
Benefits Package
Competitive salary.
23 days annual leave plus public holidays.
Additional day of holiday for each year of service, up to 26 days.
Pension contributions above the statutory minimum.
Health plan benefits.
On-site parking.
Opportunities for ongoing training and professional development.
Main Responsibilities
Preparing documentation and forms for newly onboarded clients.
Coordinating the client onboarding process and working closely with Client Managers to verify that all paperwork is complete and compliant.
Updating and maintaining client files, ensuring documents are stored accurately and consistently.
Managing shared inboxes and overseeing diary scheduling.
Supporting billing activities, including invoice administration and basic credit control tasks.
Monitoring and replenishing office supplies, handling orders, and managing inventory.
Overseeing the office filing and document management system, including daily scanning, organising, and archiving.
Handling all incoming mail and deliveries across departments-logging, labelling, distributing, and dispatching items as required.
Assisting with the filing and distribution of documents in line with departmental needs.
Producing professionally formatted letters, reports, and formal documents.
Supporting the submission of statutory filings to Companies House and HMRC.
Providing day-to-day administrative support to colleagues across the business.
Welcoming visitors, coordinating client interactions, and acting as a point of contact for general enquiries.
Ensuring electronic and physical filing systems are up-to-date and well organised.
Maintaining client data within the firm's software systems.
Carrying out additional administrative tasks as needed.
Skills, Experience & Attributes
Ability to thrive in a busy, fast-moving environment.
Strong organisational skills with exceptional attention to detail.
Confident using technology, including Microsoft Outlook, Excel, and Word.
A collaborative team player who is also capable of working independently and managing their workload effectively.
Strong communication skills and the ability to liaise professionally with individuals at all levels.
High level of discretion and professionalism when handling confidential information.
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