Our client, a family-run business based near Ware, is seeking a Customer Service Advisor to join their energetic team. This is an exciting opportunity to become part of a growing company, ideal for someone with experience in a customer service environment. Our clients are committed to delivering the right product, on time, at the right price, while upholding their values: Putting the customer first, taking responsibility for outcomes, acting promptly and effectively, Being proactive and innovative
This successful candidate will be required to work onsite 8am-5pm, Monday-Friday. This role is offering a competitive salary of £26,000-£28,000 depending on experience.
Due to the location of our client, own transport is required.
Role Involves:
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Provide an exceptional customer experience across multiple platforms
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Ensure all orders are processed daily
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Maintaining the customer database
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Explore customer needs and provide appropriate solutions
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Identify trends within the business to improve our overall customer experience
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Ensure that delivery is completed by the committed OTIF (On Time In Full) promise date.
Skills:
Benefits:
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20 days holiday + your birthday off if it falls on a working day
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Free lunch every day
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Team bonus scheme
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Access to PerkBox for discounts, including mobile phone insurance and supermarket discounts
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Free parking
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Staff discount
