We are looking for a friendly and professional Customer Service Advisor to join our busy bodyshop team in Wrexham. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service.
Key Responsibilities
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Act as the first point of contact for customers, providing a warm welcome and professional service
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Handle customer enquiries via phone, email, and in person
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Book in vehicles for repair work and manage appointment scheduling
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Liaise with customers throughout the repair process, providing regular updates
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Prepare accurate quotes and estimates for bodywork repairs
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Process invoices and handle payments
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Coordinate with workshop technicians to ensure smooth workflow
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Maintain customer records and job files
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Handle customer complaints professionally and work towards satisfactory resolutions
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Ensure all administrative tasks are completed efficiently and accurately
Essential Requirements
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Previous customer service experience (experience in automotive/bodyshop environment desirable but not essential)
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Excellent communication and interpersonal skills
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Strong organisational abilities with attention to detail
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Ability to work well under pressure and manage multiple priorities
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Professional telephone manner
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Computer literate with good IT skills
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Team player with a positive attitude
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Full UK driving licence (desirable)
What We Offer
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Competitive salary
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Monday to Friday working hours
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Supportive team environment
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Training and development opportunities
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Employee benefits package
