Our client, a leading provider of compliance and reporting services within the UK property sector, is seeking an experienced Customer Success Manager to oversee national client relationships and lead a growing operations team.
This role is ideal for someone who thrives in a fast-paced environment, is highly organised, tech-confident, and passionate about delivering exceptional service.
Key Responsibilities
-
Manage and develop national client relationships
-
Lead client onboarding and ongoing service delivery
-
Support and develop the internal operations team
-
Resolve issues quickly and ensure SLAs are met
-
Improve processes and maintain high-quality reporting standards
-
Identify opportunities to grow revenue within existing accounts
What We’re Looking For
-
Strong people manager with proven customer success or operations experience
-
Excellent communicator (phone, email, face-to-face)
-
Problem-solver who can work under pressure
-
Highly organised, process-driven, and confident using technology/CRM systems
-
Experience in the property sector or high-volume service environment is advantageous
Application Process
Due to the high volume of applications, only shortlisted candidates will be contacted. We encourage you to apply for future opportunities
