Sales Services Administrator - 11-month FTC
Location: Didsbury, Manchester
Salary: £26,038
Reporting to the Sales Services Manager, the Sales Services Administrator will be responsible for providing efficient and effective administrative sales and post-sales support to the Sales Services team and for delivering excellent customer service to all tenants and home-owners, playing a proactive role in helping the team to achieve all targets.
What you’ll be doing
Providing a high quality sales and post sales administration service to the Sales Services team
Ensuring a friendly, professional, and customer focussed sales service for customers across a range of sales types including Shared ownership Resales and Staircasing, Right to Acquire and Right to Buy, Lease extensions and assignment, Repossession and Leasehold and freehold sales
Explaining and providing customer and applicant guidance for sales procedures, legal terms and processes
Assisting in achieving sales and delivering customer satisfaction to meet Plumlife sales targets, timescales and standards
Being the first point of contact for new customer enquiries and ensure all telephone, website, email and webchat enquiries are effectively managed to deliver optimum customer experience
Supporting the Sales Services Consultants and Sales Services Specialist in proactively progressing a wide range of sales and transaction types, including but not limited to: processing all Right to Acquire and Right to Buy applications, liaising with Finance and Neighbourhood teams to establish eligibility; using the Land Registry portal to obtain information as required; instructing solicitors and responding to legal enquiries.
Follow policies and procedures at all times
Providing back up cover for other members of Sales Team as appropriate.
What you’ll need
Experience of providing effective administrative support.
To be well organised, with the ability to deliver a structured and effective approach to work.
The ability to work collaboratively with staff/other stakeholders to give information/find information/resolve problems
A good attention to detail
Excellent verbal and written communication.
Experienced in dealing with customer queries.
Ability to manage and balance competing priorities.
Desirable
Understanding of property sales processes and the legal conveyancing process
Understanding of Shared Ownership as a product
Experience in a sales, after sales or a property related environment.
What we need from you
A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
A passion to advocate on behalf of people and communities
A commitment to work in partnership with others for the benefit of Great Places
A commitment to continuous learning and improvement
Ability to work flexibly and when needed outside normal working hours to ensure service continuity
An ability to work in uncertainty.
What we give you in return for your hard work and commitment
Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places)
WPA ¦ Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members)
Ways of Working¦ We offer some hybrid and flexible working
Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays
Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’
Professional fees ¦ The business pays the cost of one professional role related membership fee for each colleague
The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Wage Stream ¦ You can access savings opportunities and early access to wages
Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
Closing date: 16th November
Shortlist date: 17th November
Interview date: TBC
