Salary:
Salary £26,208 per year
Customer Service Advisor - Utilities
Location: Glasgow
Hours: Monday to Friday - 9am to 5:30pm (40 Hours)
Salary: £12.60 per hour
Kura is an accredited living Wage employer
Role Details:
To manage telephone calls from our client’s customer base, with a view to assisting them with their enquiries. These enquiries may include account queries, escalated customer complaints, account payments, setting up direct debits and any other general enquiries.
Requesting payments, setting up direct debits and instalments plans.
Identify and resolve customer issues and escalate where required.
Handle and manager customer complaints from start to resolution, ensuring the customer is at the forefront of customer care provided.
Managing both inbound and outbound debt recovery efforts.
Benefits:
Sick Pay
Maternity Pay
Employee Assistance Programme
Cycle to work scheme
Employee Discount
Store Discounts
Requirements:
You will receive several weeks of full paid training on our systems, products, and call handling
Experience of working in a high-volume customer contact environment
Experience of working in a target driven environment
Ability to adapt and learn
Communication and listening skills
Computer literacy
Next steps:
Feel ready to jump in? Click Apply Now or contact the team:
Email us: careers@wearekura.com
