Implement a customer service policy for the organization.
Ensure efficient and prompt handling of all Customers’ inquiries / complaints whether relayed by phone, letter, e-mail or in person
Ensure Implemented customer-service standards are followed; respond promptly to customer inquiries; and resolve problems and complaints;
Keep detailed records of customer interactions and transactions, record details of inquiries, comments, complaints, and of actions taken
Prepare daily, weekly, and monthly statistical reports as appropriate.
Create and maintain a positive, supportive, customer-oriented environment for all the organization and non- organization clients
Develops and maintains strong relationships with customers by providing support, information, and guidance
Liaising with all relevant departments i.e transport, warehouse, accounts etc and external sales representatives
Following up on orders whether they have been loaded or if there are possible delays and informing customers
Processing of sales orders in the system SAP and invoices
Accuracy in details.
Ensure that all credit notes are done and followed up with the accounts departments
Calling customers when necessary, regarding upcoming sales and or getting orders
