Location: Remote, however hybrid working at the London office will be preffered, if possible.
About the Role:
Linking Humans is proud to be recruiting a ServiceNow Technical Consultant with expertise in Customer Service Management (CSM) on behalf of our highly regarded client. This is an exceptional opportunity for an experienced professional to play a pivotal role in delivering ServiceNow CSM solutions that drive business transformation and elevate customer experience.
Key Responsibilities:
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Design, develop, and implement ServiceNow CSM solutions tailored to meet client requirements.
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Collaborate with stakeholders to understand business challenges and translate them into technical solutions.
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Customise and configure the ServiceNow platform, including workflows, integrations, and dashboards, with a focus on CSM.
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Conduct thorough testing, debugging, and optimisation of solutions to ensure high performance and reliability.
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Provide technical guidance and support to clients and internal teams during implementation and beyond.
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Keep up to date with the latest ServiceNow features and functionalities, particularly within the CSM module, and apply them to projects.
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Document technical designs, configurations, and processes to ensure knowledge transfer and maintain best practices.
Skills & Experience:
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Proven experience as a ServiceNow Technical Consultant or in a similar role, with a strong focus on Customer Service Management (CSM).
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Solid understanding of ServiceNow platform architecture and module capabilities.
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Hands-on expertise in configuring and developing ServiceNow CSM solutions, including workflows and integrations.
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Strong knowledge of web technologies, including JavaScript, XML, and REST/SOAP APIs.
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ServiceNow certifications, such as Certified Implementation Specialist – CSM or Certified Application Developer, are highly desirable.
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Excellent problem-solving skills and the ability to work effectively with technical and non-technical stakeholders.
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Strong written and verbal communication skills, with an emphasis on client engagement.
What Our Client Offers:
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Competitive salary and benefits package.
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The opportunity to work on impactful projects that leverage cutting-edge technology.
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A supportive and collaborative team environment with opportunities for professional growth.
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Flexible working arrangements to support your work-life balance.
How to Apply:
If you are a skilled ServiceNow Technical Consultant with expertise in CSM and a passion for delivering exceptional solutions, we’d love to hear from you
