End Date
Wednesday 22 January 2025
Salary Range
£42,120 - £46,800
We support flexible working – click here for more information on flexible
working options
Flexible Working Options
Hybrid Working
Job Description Summary
.
Job Description
Job title: Digital AEM Content Specialist
Location: Bristol
Salary: £42,120 - £51,480
Hours: Full time
Working Pattern: Our work style is hybrid, which involves spending at
least two days per week, or 40% of our time, at our Bristol office.
About this opportunity:
Lloyds Banking Group is the UKs leading bank with over 30m customers, and it
is the biggest digital bank, with over 18 million active online customers. We
have placed a bold transformation programme and a multi-channel approach to
banking at the heart of our strategy to be the best bank for customers, backed
by significant investment in our platforms and people.
An exciting opportunity has arisen to join the Digital Channels Team within
the Business & Commercial bank.. There will be plenty of chance to create a
difference to the lives of our business customers though digital content on
our Lloyds Bank and Bank of Scotland business websites.
Youll be part of a broader team that is crafting the future of the Business
and Commercial banking’s website, step-changing the customer experience,
leading on development of new navigation, new components, and major content
upgrades to deliver business objectives. This is a dynamic, fast paced and
growing team with opportunities to develop into CX Manager roles for the right
person.
What you’ll be doing:
- Engaging with a broad and active group of partners across the business.
- Making content recommendations that are founded in your understanding of the CMS (AEM) and design systems. Recommendations that are customer focussed, achievable and consistent with the experience cross site.
- Reviewing content requests for relevancy, accuracy, and quality. Collaborating with partners to ensure quality standards are met and proactively challenging briefs to ensure optimum content is delivered.
- Ensuring execution of content changes to websites are timely, accurate and accessibility friendly.
- Contributing to the overall performance and design standards of the website, suggesting innovative ideas to make the existing on-site experience better or suggesting new insights to uplift customer experience and website performance.
- Completing simpler website changes and proactively raising briefs to resolve small errors and deliver fixes.
- Using Adobe analytics to glean insights from existing customer behaviour to inform your thinking and recommendations and take findings from activity to improve customer engagement and channel performance.
Why Lloyds Banking Group
Like the modern Britain we serve, we’re evolving. Investing billions in our
people, data and tech to transform the way we meet the ever-changing needs of
our 26 million customers. We’re growing with purpose. Join us on our journey
and you will too!
What you’ll need:
- A deep understanding and proven grasp of content management systems, ideally AEM, gained in a role where you were responsible for updating pages daily.
- Knowledge of building pages to support search engine optimisation and accessibility.
- Experience of using Target to personalise pages and build AB tests
- Youll also be adept at balancing multiple priorities in a dynamic and delivery focused environment, a strong teammate but able to use your own initiative and keeping collaborators up to date and advised of progress on projects.
- Attention to fine detail, ensuring the accuracy of content changes youre responsible for and organisational skills that are second to none!
- A keen eye for design, often youll need to adapt existing page patterns to accommodate specific content. Youll know what good design is and ensure consistency of UX and design standards across the site
It would be beneficial if you had:
- Knowledge of UX principles, web analytics, visual design.
- An understanding of User Experience and User Centred Design principles.
- Experience of web development projects or basic site maintenance, as well as a real passion for everything digital!
About working for us
Our focus is to ensure were inclusive every day, building an organisation
that reflects modern society and celebrates diversity in all its forms. We
want our people to feel that they belong and can be their best, regardless of
background, identity or culture. We were one of the first major organisations
to set goals on diversity in senior roles, create a menopause health package,
and a dedicated Working with Cancer initiative. And it’s why we especially
welcome applications from under-represented groups. We’re disability
confident. So, if you’d like reasonable adjustments to be made to our
recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in
touch.
We’d love to hear from you
At Lloyds Banking Group, were driven by a clear purpose; to help Britain
prosper. Across the Group, our colleagues are focused on making a difference
to customers, businesses and communities. With us youll have a key role to
play in shaping the financial services of the future, whilst the scale and
reach of our Group means youll have many opportunities to learn, grow and
develop.
We keep your data safe. So, well only ever ask you to provide confidential
or sensitive information once you have formally been invited along to an
interview or accepted a verbal offer to join us which is when we run our
background checks. Well always explain what we need and why, with any request
coming from a trusted Lloyds Banking Group person.
Were focused on creating a values-led culture and are committed to building
a workforce which reflects the diversity of the customers and communities we
serve. Together we’re building a truly inclusive workplace where all of our
colleagues have the opportunity to make a real difference.
