Job Title: Team Leader - Outbound Debt Collection
To lead, develop, and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.
Duties & Responsibilities
- Ability to work under pressure
- Aptitude in decision-making and problem-solving
- Customer Centric
- Proficient in MS Office packages, especially Word and Excel
- Proven ability to meet targets and deadlines
- Strong leadership and coaching skills
- Strong written and verbal communication skills
- Taking accountability and responsibility
Desired Experience & Qualifications
- Minimum Matric qualification is mandatory.
- Tertiary qualification or course in management is an advantage.
- At least 5 years’ experience in a debt collection call center with minimum 2 years leadership experience as a Team Leader/Team Manager/Supervisor.
- Experience with handling IR procedures and performance improvement processes.
- Knowledge of reporting platforms.
- Understanding of the POPIA Regulations.
- Understanding of Debi check process.
Salary Range
R4000 to R6500
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